Supplier Support and Resources
American Home Shield® suppliers play a critical role in supporting our operations. Meeting and exceeding the expectations of our customers both internally and externally requires the highest standards of efficiency and effectiveness. Our suppliers understand this mandate and rise to the occasion by providing the products, services, ideas, and solutions we need to deliver daily on our promises to customers while continuously finding ways to reduce our costs.
Given that American Home Shield offers a broad array of business and home services, we understand the value of customer satisfaction. American Home Shield seeks to partner with companies who also understand that value and will work with us to optimize our collective service solutions to simplify and improve the quality of our customers’ lives.
Supplier Support and Resources
Supplier Resource Links
American Home Shield is part of the Frontdoor family.
Frontdoor is the largest provider of home service plans in the United States. Utilizing our nationwide network of approximately 17,500 pre-qualified contractor firms, we respond to more than four million service requests annually (or one every eight seconds).
We are obsessed with taking the hassle out of owning a home and transforming the $400 billion U.S. home services market through innovation, the use of data and technology, expanding our services, and delivering a consistently exceptional experience.
Frontdoor is committed to creating a culture where we embrace differences, engage with others in a way that builds trust and empower our team to do great things every day.
FREQUENTLY ASKED QUESTIONS
Yes, a confidentiality agreement protects the privacy of our business, as well as that of our suppliers.
No, all necessary legal and operational paperwork should be completed prior to beginning a supplier partnership.
No, we do not sign off on these forms.
Yes, this is our preferred method of payment to U.S. bank accounts. We will email all remittance advices in either PDF or CSV format.
Email all payment info requests to APQuestions@frontdoorhome.com, and please allow sufficient time based on our payment terms.Please allow sufficient time based on our payment terms.
No, if a supplier does not have a U.S.-based bank, we must send payment via wire transfer.
For all non-corporate entities: If the annual aggregate payment is $600 or more, we will mail you a 1099.
Please email all update requests to VMWAdmin@frontdoorhome.com.
No, all vendor data is confidential and protected.
When working with Frontdoor and our Company brands, you may be supporting needs for one or all of our Home Service Plan business units; and/or Home Warranty units such as American Home Shield; or one of our on-demand business units, like Streem or Frontdoor Pro, which also deliver customer value in the home services industry.
Want to Become an American Home Shield Supplier?
If you’re as dedicated to customer satisfaction as we are, we’re interested in getting to know you.
For all inquiries, please contact FTDRSourcing@frontdoorhome.com.
†New Jersey Residents: The product being offered is a service contract and is separate and distinct from any product or service warranty which may be provided by the home builder or manufacturer.